How to report a problem with an order unit

A request is submitted for a specific unit within 3 h of its delivery. The deadline is shown next to the unit on the order page.

1. Open the order and find the unit you need.
2. Press “Report a problem”.
3. Choose a reason, describe what happened and attach a screenshot or video.
4. Follow the reply in “Support” — you can add details there too.

Possible outcomes

• A replacement unit from the stock of the same product.
• A refund of the unit's cost to your balance.
• A decline with an explanation — you can reply to it and the request will be reviewed again.