Replacements and Refunds
Version 2 · Effective from 7 October 2026
1. Undelivered units
If a paid unit of an order could not be delivered, its cost is refunded to your internal balance in the same currency in which the order was paid. Delivered units remain yours; the result is shown on the order page.
2. A problem with a delivered unit
You can report a problem for a specific unit of the order. Grounds for replacement:•the unit's data doesn't open from the moment of delivery;•the platform requested re-verification before any actions on your part;•a ban for linked accounts caused on our side.Replacement is not provided if the restriction occurred after your actions (launching ads, changing data), the password or recovery email was changed without keeping access, or the sign-in was made without a proxy for the required region.
3. Start and length of the request window
The window is 3 h from the moment the unit's data became available in your account. The exact end time is shown next to the unit. The window is fixed at the moment the request is submitted. After a replacement is delivered, the request window for it is again 3 h from its delivery.
4. Required information
Describe what happened and attach a screenshot or video. Do not send passwords, codes or secret data in the conversation.
5. Review
Requests are reviewed by support; the status and replies are visible in your account. If the information is insufficient, we will ask for it in the request.
6. Possible decisions
•a replacement unit from the stock of the same product;•a refund of the unit's cost (in full or in part) to your internal balance;•a decline with an explanation — you can reply to it, and the request will be reviewed again.
7. Partial delivery and replacement
If only part of the order is delivered, the cost of the undelivered units is refunded to your balance. If no suitable replacement is available, we do not promise when it will appear and offer a refund.
8. Mandatory user rights
The end of the replacement request window does not limit the rights provided by law and does not prevent you from contacting support about other questions.